Refund & Return Policy – San Germany Technology Co.

At San Germany Technology Co., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy in accordance with the applicable consumer protection laws of Kuwait.

1. Eligibility for Returns

To qualify for a return or refund:

  • The product must be in its original condition and packaging.
  • All accessories, manuals, warranty cards, and included items must be returned.
  • The product must be unused, sealed, and free from physical damage.
  • Proof of purchase or the original invoice must be provided.

San Germany Technology Co. reserves the right to reject returns that do not meet these conditions.

2. Return Period

Customers may request a return within 14 working days from the date of receiving the order.

To initiate a return request, customers must contact our customer support team with their order details.

3. Free Return Service

San Germany Technology Co. offers free return collection service for eligible return requests.

Customers are not required to visit our office or warehouse for returns. Once the return request is approved, our team will arrange pickup or provide return instructions accordingly.

4. Non-Refundable Situations

Returns or refunds may not be accepted in the following cases:

  • Opened or unsealed products
  • Used, damaged, or physically altered items
  • Products missing accessories or original packaging
  • Software, digital products, licenses, or downloadable items
  • Products damaged due to customer misuse

5. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued through the original payment method.
  • Processing time may take approximately 1–5 business days, depending on the payment provider or bank.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately.

After verification and inspection, we will arrange:

  • A replacement product, or
  • A full refund, depending on product availability and customer preference.

In such cases, San Germany Technology Co. will fully handle the return shipping and replacement process at no additional cost to the customer.

7. Contact Us

For any refund, return, or warranty-related inquiries, please contact:

San Germany Technology Co.
Email: info@sangermany.com

We will process eligible deletion requests within 14 business days, subject to legal or operational retention requirements.

A confirmation email will be sent once your request has been completed.