Privacy Policy – San Germany Technology Co.

At San Germany Technology Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our mobile applications.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you in several ways, including when you:

  • Create an account

  • Place an order

  • Subscribe to newsletters or promotional offers

  • Contact customer support

  • Participate in surveys, promotions, or competitions

  • Use our mobile app or website

  • Log in using third-party services such as Google or Facebook

The information collected may include:

  • First Name

  • Last Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Order & Transaction Details

  • Device Information

  • IP Address

  • Browser Type

  • Website/App Usage Activity

When using Google or Facebook login on our mobile app, we may collect limited account details such as your name and email address through our secure server infrastructure.

2. Automatically Collected Information

We may automatically collect information regarding your interaction with our website or app, including:

  • Pages visited

  • Products viewed

  • Time spent on pages

  • Device and browser information

  • App usage behavior

  • Cookies and analytics data

This information helps us improve user experience, website performance, and personalize future services and recommendations.

3. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and managing orders

  • Payment verification and fraud prevention

  • Shipping and delivery coordination

  • Customer support, returns, repairs, and refunds

  • Sending order updates and service notifications

  • Improving website performance and user experience

  • Marketing, promotions, and product recommendations

  • Internal analytics, accounting, and legal compliance

  • Conducting surveys and market research

We may contact you through email, phone, SMS, or WhatsApp regarding your orders, account activity, promotions, or support inquiries.

4. Marketing Communications

If you subscribe to our marketing communications, we may send you:

  • Product updates

  • Promotional offers

  • New arrivals

  • Service announcements

  • Newsletters

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send important service-related notifications regarding your orders or account.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze traffic and performance

  • Personalize content and advertisements

You can disable cookies through your browser settings, although some website features may not function properly afterward.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share information with trusted service providers when necessary for:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Analytics services

  • Marketing platforms

  • Technical support

These third parties are required to maintain confidentiality and use your information only for authorized purposes.

We may also disclose information if required by law, regulation, legal process, or government request.

7. Data Security

San Germany Technology Co. takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While we strive to use commercially acceptable methods to protect your data, no internet transmission or electronic storage system can be guaranteed as completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Fulfill legal and accounting obligations

  • Resolve disputes

  • Enforce agreements

Inactive or unnecessary data may be securely deleted periodically.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your account and personal data

  • Withdraw marketing consent

  • Request a copy of your stored data

To exercise any of these rights, please contact us using the information below.

10. Account & Data Deletion

If you would like to delete your account or request removal of your personal data, please contact us at:

Email: info@sangermany.com

We will process eligible deletion requests within 14 business days, subject to legal or operational retention requirements.

A confirmation email will be sent once your request has been completed.

11. Third-Party Services & Links

Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those external platforms.

We recommend reviewing their privacy policies separately before providing personal information.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be deleted promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.

Updated versions will be posted on this page with the revised effective date.

We encourage users to review this policy periodically.

14. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact:

San Germany Technology Co.
Email: info@sangermany.com